AlertBox: harnessing the community resource

info@alertbox.co.uk
Tel: 0118 984 4478

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FAQ

Here are some of the frequently asked questions we receive along with their answers. If the question you have does not appear in this list, please email us and we will endeavour to answer it.

General
How much does it cost?
What is the function of AlertBox?
Who should have AlertBox?
What types of AlertBox are available?
How do I join an AlertBox network?
How many AlertBox users are needed to form a network?
What if I move house or business?
 
Using AlertBox
How do I operate AlertBox?
How does AlertBox communicate?
How do I know when somebody has sent me a message?
What information is stored by AlertBox?
Can I move my AlertBox to other rooms or use it outdoors?
Does AlertBox connect to the emergency services?
Do AlertBox calls involve a help centre?
 
About the AlertBox system
How big is an AlertBox unit?
How do I set up and position AlertBox?
What is the range of AlertBox?
How is AlertBox powered?
What happens in a power cut?
How do I test AlertBox?
What information is stored by AlertBox?
What reports does AlertBox generate?
What method of time keeping is employed?
 
AlertBox in your neighbourhood
Can we get AlertBox window stickers, and signs for our street?
Can my AlertBox be programmed in a language other than English?


General
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 How much does it cost?

For pricing information, please see our Ordering page
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 What is the function of AlertBox?

AlertBox is a wireless security device that enables immediate press-button communication between neighbours. It is used to warn of suspicious activity, antisocial behaviour or criminal acts. It may also be used to call for help in an emergency. Each AlertBox functions as part of a local-area network of AlertBoxes.
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 Who should have AlertBox?

Occupiers of houses, flats and bungalows in an urban or suburban setting will benefit from ownership of a Neighbourhood Communicator. The elderly, housebound and disabled, as well as families and the physically active, will enjoy the advantages of AlertBox. Business Communicator is of particular value to a wide range of businesses from newsagents and betting shops to convenience stores and estate agents, typically located in an urban or suburban street or shopping precinct.
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 What types of AlertBox are available?

There are two variants: Neighbourhood Communicator for use in homes, and Business Communicator for use on business premises. The units are very similar but each is adapted to the particular needs of the relative user group.
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 How do I join an AlertBox network?

Contact your local organiser of Neighbourhood Watch organiser, or AlertBox Ltd, to establish whether there is an existing network in your locality. If there is, you will be automatically connected to the network once your AlertBox is set up. If there is no network, you can get advice on setting one up - see the next question.
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 How many AlertBox users are needed to form a network?

Any number from two to upwards.
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 What if I move house or business?

Return the unit to us and we will re-programme your new contact details. You do not need to make any other changes; if you move to a new locality, your AlertBox will automatically detect and log on to a new network.
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Using AlertBox
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 How do I operate AlertBox?

To send a warning to your neighbours, just press the orange button.

All other AlertBoxes operating within range will sound an "alert" signal and display your name, address and phone number.

Optionally, you may then press a button to indicate the nature of the alert, choosing one of three simple options on the screen.

Options for home users are - Suspicious person, Caller or Troublemaker. Options for business users are - Nuisance, Gang and Theft.

The chosen option will appear on recipients' screens. Note that your warning message will be transmitted whether or not you select one of these options.

To send a request for help to your neighbours, just press the red button.

All other AlertBoxes operating within range will sound an "alert" signal and display your name, address and phone number.

Optionally, you may then press a button to indicate the nature of the emergency, choosing one of three simple options on the screen.

Options are - Medical emergency, Fire and Personal safety.

The chosen option will appear on recipients' screens. Note that your request for help will be transmitted whether or not you select one of these options.
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 How does AlertBox communicate?

AlertBox employs AlertWaves, our proprietary digital wireless protocol.
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 How do I know when somebody has sent me a message?

A warning will sound, and the screen of your unit will display the name, address and phone number of the person sending the message. The nature of the alert or emergency will also be displayed if the sender has included it.
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 What information is stored by AlertBox?

Before delivery, we will programme your unit with your contact details - name, address and telephone number.
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 Can I move my AlertBox to other rooms or use it outdoors?

Yes. An internal battery will automatically power AlertBox for 3 to 4 hours if the unit is unplugged from the mains. However we recommend that it remains plugged in to the mains for normal operation.
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 Does AlertBox connect to the emergency services?

No. In an emergency your first action should be to dial 999. Note however that a call to neighbours for help may well save valuable minutes before emergency services arrive.
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 Do AlertBox calls involve a help centre?

No. Unlike other security systems, AlertBox sends and receives messages only within a local-area network of AlertBox owners. This prompts direct action by those closest to you who are in a position to react most quickly. The result: encouragement of self-help within the neighbourhood and a boost for community morale.
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About the AlertBox system
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 How big is an AlertBox unit?

AlertBox is a compact unit, measuring only 11 cm by 19 cm by 5.5 cm. It is attractively styled and will not look out of place in your home or business.
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 How do I set up and position AlertBox?

Setting up an AlertBox is simple. Just plug it in to an electrical socket and switch on. An easy-to-follow guide to finding the best position for it in your house or business is supplied by us. The unit is small enough to be placed unobtrusively in your home or business. A bracket is supplied as standard for optional wall mounting.
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 What is the range of AlertBox?

AlertBox will communicate with other AlertBoxes within a typical range of 100 metres, adequate for most urban and suburban localities. In addition, receiving AlertBoxes will automatically relay messages to additional AlertBoxes within range. A message will only be relayed once to avoid the reception area from becoming too large for effective response by recipients. (Note that operating range may vary slightly according to conditions. If, when set up, your unit cannot obtain sufficient range in your location it may be returned for a refund under our warranty scheme.)
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 How is AlertBox powered?

AlertBox is powered by normal mains electricity. Power consumption is minimal.
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 What happens in a power cut?

AlertBox will continue to operate for 3 to 4 hours on its internal battery. When mains power resumes, the battery will recharge automatically.
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 How do I test AlertBox?

Just press the TEST button. The test function serves two purposes: to ensure the unit is working correctly, and to search for other AlertBoxes in your vicinity. (Pressing the test button does not send any messages.)
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 What information is stored by AlertBox?

Before delivery, we will programme your unit with your contact details - name, address and telephone number.
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 What reports does AlertBox generate?

Your unit will log the timings and details of any alerts sent or received; this information may greatly assist police should they wish to investigate the event which led to the alert call.
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 What method of time keeping is employed?

For extremely accurate time keeping, AlertBox units automatically detect the time signal from the atomic clock at Rugby.
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AlertBox in your neighbourhood
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 Can we get AlertBox window stickers, and signs for our street?

Distinctive window stickers and street signs are available free from AlertBox Ltd. They are an important deterrent to antisocial and criminal behaviour.
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 Can my AlertBox be programmed in a language other than English?

A facility for operation of AlertBox in languages other than English is currently under development. An AlertBox programmed in one language will be able to communicate with AlertBoxes in the same network that are programmed in other languages. This facility will greatly assist speakers of minority languages within the community.
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